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Your Privacy, Our Priority: CleaningPro's Commitment

At CleaningPro, safeguarding your personal data is fundamental to our service. This Privacy Policy outlines how we collect, use, protect, and handle your Personally Identifiable Information (PII) in accordance with our operations and your interactions with our website.

Introduction to Our Privacy Practices

CleaningPro ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy applies to information collected through our website, mobile applications, and any other services we provide (collectively, "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy. Our goal is to be transparent about the data we collect and how it's used to provide you with the best possible cleaning services.

Digital lock icon representing data security

What Information Do We Collect?

We collect various types of information to provide and improve our Services. This includes:

  • Personal Identification Information: Name, email address, phone number, physical address (for service delivery), and sometimes payment information.
  • Service-Related Information: Details about the cleaning services you request, preferences, and feedback.
  • Technical Data: IP address, browser type, operating system, referral sources, and website navigation paths. This helps us understand how our website is used and identify areas for improvement.
  • Communication Data: Records of any correspondence between you and CleaningPro via email, phone, or contact forms.

How We Use Your Information

The information we collect is used in several ways to ensure we deliver exceptional service and maintain a secure and efficient operation:

  • To process your service requests and bookings efficiently.
  • To communicate with you regarding your appointments, inquiries, and service updates.
  • To personalize your experience and provide tailored cleaning solutions.
  • To improve our website, services, and customer support based on your feedback and usage patterns.
  • To send periodic emails regarding special offers, new services, or important updates (you can opt-out at any time).
  • To comply with legal obligations and protect our rights.

Data Protection and Security Measures

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include:

Encryption

Sensitive data, such as payment information, is transmitted via Secure Socket Layer (SSL) technology and encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Access Control

We restrict access to your personal data to employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.

Regular Audits

Our systems are regularly monitored and audited for security vulnerabilities and potential threats to ensure the continuous protection of your data.

Disclosure of Information to Third Parties

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties without your consent, except in specific circumstances:

  • Trusted Third Parties: We may share information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. Examples include payment processors, email service providers, and analytics platforms.
  • Legal Requirements: We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
  • Service Providers: For the purpose of providing cleaning services, we may share necessary details (e.g., address, contact number, service type) with our vetted and trusted cleaning professionals. These professionals are bound by confidentiality agreements.
Abstract network of interconnected nodes representing data sharing with security protocols

Your Rights Regarding Your Data

You have several rights regarding your personal data, including:

  • Access: You have the right to request copies of your personal data.
  • Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
  • Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Changes to Our Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Contacting Us

If you have any questions regarding this Privacy Policy, you may contact us using the information below:

CleaningPro
Na Harfě 712/7, 190 00 Prague 9, Czechia
Phone: +420770668279
Email: [email protected]

Understanding Your Data Choices

We believe in empowering our users with control over their personal data. Here's a brief overview of the choices and mechanisms available to you.

Opt-Out of Marketing

You can easily opt-out of receiving marketing communications from us by following the unsubscribe link in any email or by contacting us directly.

Update Your Information

Keep your personal details accurate by requesting updates or corrections. We're here to help you maintain precise records.

Cookies and Tracking

Manage your cookie preferences through your browser settings. You can choose to accept or refuse cookies, or be notified when a cookie is being sent.

Interactive Privacy Quiz

Test your knowledge about your privacy rights and how CleaningPro protects your data. Click to reveal the answers!

A Culture of Privacy and Trust

At CleaningPro, privacy isn't just a policy; it's ingrained in our company culture. We continuously train our staff and update our practices to ensure your data is handled with the utmost care and respect.

Our Internal Data Handling Philosophy

Every member of the CleaningPro team understands the importance of data confidentiality. From the initial booking to the completion of your service, your personal information is treated with the highest level of discretion and security. We adhere to a "need-to-know" principle, ensuring that only relevant personnel have access to specific data required for their tasks.

  • Regular privacy training for all employees
  • Strict access controls to sensitive information
  • Commitment to continuous security improvements
  • Transparent communication about data practices
Team members discussing data privacy, showing collaboration and security measures

Feedback and Concerns

We are always striving to improve our privacy practices. If you have any feedback, suggestions, or concerns about how your data is being handled, please do not hesitate to reach out to us. Your input is invaluable in helping us maintain the highest standards of data protection.

Contact Our Privacy Officer