Frequently Asked Questions

CleaningPro proudly serves Prague and the surrounding metropolitan areas. We are continuously expanding our service zones, so if you are just outside our primary coverage, please contact us to check if we can accommodate your needs. Our goal is to bring professional cleaning solutions to as many clients as possible, ensuring every home and business can experience the CleaningPro difference.

Specific districts within Prague are fully covered, and for areas slightly further afield, a small travel fee may apply, which will always be communicated upfront during your booking process. We prioritize punctuality and efficiency, guaranteeing our teams arrive on time, ready to deliver exceptional service.

Absolutely! At CleaningPro, your peace of mind is our top priority. All our cleaning professionals are fully insured and bonded. This means that in the unlikely event of any accidental damage to your property during our service, you are completely protected. We conduct thorough background checks and rigorous training for all our staff to ensure the highest standards of professionalism and trustworthiness.

Our comprehensive insurance coverage is a testament to our commitment to responsible and reliable service. You can rest assured that when you choose CleaningPro, your home or business is in safe and capable hands.

No, you do not! CleaningPro arrives fully equipped with all the necessary professional-grade cleaning supplies and equipment to get the job done right. We use eco-friendly and non-toxic products that are safe for your family, pets, and the environment, without compromising on cleaning power.

If you have specific preferences for certain cleaning products or would like us to use your own supplies for any reason, please let us know in advance. We are always happy to accommodate special requests to ensure your complete satisfaction. Our goal is to make the cleaning process as convenient and hassle-free for you as possible.

Booking a cleaning service with CleaningPro is quick and easy! You can book directly through our website by visiting our Pricing/Get a Quote page, where you can select your desired service, schedule a convenient date and time, and get an instant quote. Alternatively, you can call us at +420770668279 or email us at [email protected] to discuss your specific needs and schedule your cleaning.

Our friendly customer service team is available to assist you during our business hours: Mon-Fri: 8:00-18:00, Sat: 9:00-14:00, Sun: Closed. We look forward to helping you achieve a spotless space!

CleaningPro offers a variety of convenient payment options to make your experience as smooth as possible. We accept major credit and debit cards, including Visa, MasterCard, and American Express. For recurring services or larger commercial contracts, we can also arrange bank transfers.

Payment is typically processed after the service has been completed to ensure your complete satisfaction. All payment information is handled securely and confidentially. If you have any specific payment inquiries or require a custom billing arrangement, please feel free to discuss this with our customer service team when booking your service.

We understand that schedules can change. CleaningPro kindly requests a minimum of 24 hours notice for any cancellations or rescheduling of appointments. This allows us to adjust our team's schedule and offer the slot to another client. Cancellations made with less than 24 hours notice may incur a cancellation fee.

We strive to be flexible and understanding, especially in unforeseen circumstances. If you need to cancel or reschedule, please contact us as soon as possible via phone or email. We appreciate your cooperation and understanding in helping us maintain an efficient and fair scheduling system for all our valued clients.

Yes, we are committed to sustainable practices! CleaningPro prioritizes the health of your environment and our planet. We exclusively use a range of high-quality, eco-friendly, non-toxic, and biodegradable cleaning products that are effective yet gentle. These products are safe for children, pets, and individuals with allergies or sensitivities, ensuring a healthy indoor air quality after every clean.

Our commitment to green cleaning extends beyond products to our methods, minimizing water waste and promoting energy efficiency wherever possible. Choose CleaningPro for a sparkling clean that feels good and does good.